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Transitioning Our Authentication Operations: Stay Up-To-Date

By   Seller Experience Team   •  

Last updated: July 15, 2025

On May 22, 2025, we notified Direct and Store Your Products sellers that we are moving our authentication operations from Syracuse, New York, to Louisville, Kentucky. We’re confident this transition will equip us with the infrastructure, resources, and geographic positioning we need to improve your customer experience, and deliver quality and efficiency at scale and speed. 

This blog will serve as your central hub for all updates related to the transition. We’ll post timely information here as things evolve –– we’ll always note the date of each update and preserve past updates for reference.

7/15/25 Update

We will be activating the following sets on Thursday (7/17/25) at 9am ET:

  • Scarlet & Violet—Black Bolt | Pokémon
  • Scarlet & Violet—White Flare | Pokémon
  • Duelist’s Advance | Yu-Gi-Oh! 
  • Commander: The Lord of the Rings: Tales of Middle-earth | Magic: The Gathering 
  • Battles of Legend: Monster Mayhem | Yu-Gi-Oh! 
  • Modern Horizons 2 | Magic: The Gathering 
  • Secret Lair Drop Series | Magic: The Gathering 
  • The List Reprints | Magic: The Gathering 
  • Aetherdrift | Magic: The Gathering 
  • Commander Masters | Magic: The Gathering

If you have inventory listed from the sets above, we recommend reviewing your Direct pricing and fulfillment strategy ahead of Thursday’s reactivation. Once activated, inventory from these sets will be eligible for sale via TCGplayer Direct again.

We’re still closely monitoring capacity and will be resuming Direct availability in phases over the following weeks to ensure long-term service quality. We’ll continue to provide updates as more sets are reinstated.

 
7/9/25 Update

We will begin reactivating portions of Direct inventory this Friday (7/11/25) and Monday (7/14/25) .

We will be activating the following sets on Friday (7/11/25) at 9am ET:

  • FINAL FANTASY | Magic: The Gathering 
  • Commander: FINAL FANTASY | Magic: The Gathering 
  • FINAL FANTASY: Through the Ages | Magic: The Gathering

We will be activating the following sets on Monday (7/14/25) at 9am ET:

  • Tarkir: Dragonstorm | Magic: The Gathering
  • Modern Horizons 3 | Magic: The Gathering 
  • Scarlet & Violet—Destined Rivals | Pokémon 

If you have inventory listed from the sets above, we recommend reviewing your Direct pricing and fulfillment strategy ahead of Friday and Monday’s reactivation. Once activated, inventory from these sets will be eligible for sale via TCGplayer Direct again.

We’re still closely monitoring capacity and will be resuming Direct availability in phases over the following weeks to ensure long-term service quality. We’ll continue to provide updates as more sets are reinstated.


6/25/25 Update

We’ve made strong progress in the transition, including officially moving all inventory to Louisville as of last week. We’re excited about the foundation being built. That being said, to ensure we are positioned for long-term success, we’re taking additional steps to manage demand and capacity.

Starting today (June 25, 2025), all Magic: The Gathering, Pokémon, and Yu-Gi-Oh! singles will be temporarily unavailable for purchase through TCGplayer Direct. We are actively monitoring progress and reassessing Direct availability on a weekly basis. Our goal is to restore Direct availability as quickly and smoothly as possible, and we’ll provide updates as key milestones are reached.

  • Why: Stronger than expected sales volumes are outpacing our transitional capacity. Temporarily removing availability in Direct allows us to better manage fulfillment and maintain long-term service quality as we complete the move. 
  • What this means for you: Please note that any outstanding Reimbursement Invoices (RIs) must still be shipped to TCGplayer as usual. We recommend evaluating your Direct inventory strategy –– since all inventory will be temporarily ineligible for Direct, we suggest reviewing the pricing on your listings and/or your ability to fulfill Marketplace orders that would ordinarily be sold through Direct.
  • What this means for buyers: As part of this change, we are taking proactive steps to ensure that buyers impacted by order delays are fully supported. 

6/20/25 Update

Starting June 20, 2025, all Pokémon singles will be temporarily unavailable for purchase through TCGplayer Direct. Any outstanding Reimburse Invoices (RIs) must still be shipped to TCGplayer. We’ll notify you as soon as Direct fulfillment for Pokémon singles becomes available again.

  • Why: This change is a necessary part of our operational move. Temporarily removing availability in Direct is the most efficient way to complete the transition while minimizing long-term disruptions.
  • What this means for you: We recommend evaluating your Pokémon sales strategy. Since all Pokémon singles will be ineligible for Direct starting today, we suggest reviewing the pricing on your inventory and/or your ability to fulfill Marketplace orders that would ordinarily be sold through Direct.
6/6/25 Update
  1. For two days (June 16 and June 17), all Magic: The Gathering singles (except Final Fantasy) will be unavailable through TCGplayer Direct. 
    1. Why: Magic: The Gathering constitutes the highest number of cards in our facility. We looked at many options for moving, and turning off the front end for two days is the best way to minimize longer term backlogs. Final Fantasy will be moved on its own with no impact to availability.
    2. What this means for you: We recommend evaluating your Magic: The Gathering sales strategy –– since all Magic cards (except Final Fantasy) will be ineligible for Direct during these dates, we suggest reviewing the pricing on your inventory and/or your ability to fulfill Marketplace orders that would ordinarily be sold through Direct. 
  2. Through this transition we will be prioritizing availability of Preferred Direct RI inventory. Preferred Direct RI inventory is primarily cards with a Market Price of $3+. As a result, Direct eligible inventory selection may be temporarily limited, especially at lower prices, as we transition.  
    1. Why: This prioritizes the cards in Direct that make up a majority of sales. We’ll do our best to get as many Standard RI cards shelved as quickly as possible, but our priority will be the Preferred RIs.
    2. What this means for you: We recommend evaluating the strategy for your inventory listed below $3. Cards below that price point may have a higher likelihood of becoming regular Marketplace orders while we complete the transition.
  3. All RIs generated on and after MONDAY, JUNE 23 must be shipped to the following addresses, based on the respective RI profile:
    1. Preferred Lane RIs:
      TCGplayer RI - PRF
      4500 Commerce Crossings Dr
      Louisville, KY 40229
    2. Standard Lane RIs:
      TCGplayer RI - STD
      4500 Commerce Crossings Dr
      Louisville, KY 40229

      Please ensure your shipping software and any saved addresses are updated with the new PO boxes to avoid any issues.
  4. Store Your Products (SYP): As we transition our operations to Kentucky, you may notice a slowdown with SYP processing and uploads. Starting Tuesday, June 18, processing of new SYP inventory will be temporarily paused through June 30 and may experience some delays until we are fully operational in Kentucky. We expect normal operations to resume in July, but we ask for your patience during this period. 

    Starting 6/23/25, all SYP shipments must be shipped to:
    TCGplayer SYP
    4500 Commerce Crossings Dr
    Louisville, KY 40229

We’re confident this transition will equip us with the infrastructure, resources and geographic positioning we need to improve your customer experience, and we appreciate your patience and understanding as we work to make this transition as smooth as possible.