Your success is critical to TCGplayer. Literally. TCGplayer cannot succeed without the success of your stores, so we are deeply committed to providing a great user experience and helping you grow.

In order to provide you with excellent support and advice, we have multiple teams specializing in different areas. Here’s a brief introduction to the teams you will be interacting with and how they can best support your store.

 

 

Customer Service

Our Customer Service (CS) team resolves the day to day issues of operating on TCGplayer. Please reach out to our customer service team directly if you have any questions like these:

• Having an issue with tcgplayer.com or one of our site tools like MassPrice, Quicklist, Channel Pricing, or your TCGplayer Pro site?
• Need help resolving an issue with a customer?
• Need help understanding TCGplayer policies or practices?

You can reach our CS team directly through our ticket form here.

 

 

Support Analyst

Some technical issues need a deeper dive to resolve. For these situations, we have a dedicated Support Analyst team that works directly with our product and development teams to fix the issue. If our CS team isn’t able to fix your technical issue, they’ll route it to our Support Analysts to resolve it for you.

 

 

Customer Success

Our Customer Success team focuses on growing your business. Here are some situations where the Customer Success team can advise you:

• Need training for you or your staff on TCGplayer tools and workflows?
• Trying to determine the expected return on investment of a new program or sales vertical?
• Looking for insight on industry best practices?

To learn more about our Customer Success team can assist you, email success@tcgplayer.com or schedule an introductory appointment here.