Grow Your Business with a Customer Success Manager
Carling Berkhout
What is a Customer Success Manager?
A Customer Success Manager (CSM) is a TCGplayer representative dedicated to assisting sellers on the Marketplace reach their goals and maximize their potential.
How can a Customer Success Manager help me?
We’re passionate about helping TCGplayer sellers succeed. Our team can assist you with:
- Developing and achieving business goals
- Resolving issues on our platform with assistance from our Customer Experience team
- Listening and escalating your feedback to enhance our services to shape the future of selling on TCGplayer
Who can work with a Customer Success Manager?
All registered Certified Hobby Shops and BinderPOS customers are eligible for a Customer Success Manager.
How do I contact my Customer Success Manager?
If you’re qualified to receive a Customer Success Manager, reach out to the Customer Success team at success@tcgplayer.com and we will connect you with your CSM.
How do I request a Customer Success Manager?
If you are an active, professional retailer who does not qualify for a Customer Success Manager, you can request one by emailing success@tcgplayer.com.