A labor dispute between the Canadian Union of Postal Workers and Canada Post has resulted in rolling strikes and shipment delays. While the Government of Canada has passed legislation to end the strikes, there remains a backlog that will delay deliveries into January 2019.
As always, we’ll provide outstanding customer service to ensure any shipment delays caused by this don’t impact your store. We’re not planning on deactivating any seller accounts so just make sure to clearly communicate any delays to your buyers and explain the situation. If a customer reaches out to your store and is unsatisfied, feel free to escalate the thread to our customer service team so we can help resolve the issue.
You should expect delays for any mail or packages entering the Canada Post network through the holiday season. This includes mail originating outside Canada. If you’d prefer to disable international orders, you can visit your My Details tab in your Seller Portal and deselect the checkbox next to “Enable International Orders.”
Facilities in Toronto, Vancouver, Edmonton and Montréal all have severe backlogs, with the longest delays affecting the Toronto area. Canada Post advises customers to expect major delays on all mail or packages with the following origins or destinations:
- Originating from Southwestern Ontario (Greater Toronto Area, Hamilton-Kitchener-London, Barrie-Sudbury areas—L, M, N and P postal codes)
- Destined for Toronto (L and M postal codes)