We’re excited to announce some key BinderPOS enhancements we’re making to improve the seller experience! We heard your valuable feedback and as a result we formed a dedicated Seller Experience division, focused on addressing the needs and challenges of our sellers. We are launching the following BinderPOS changes:

1. Increased Customer Support. Over the last several months we have significantly increased the number of BinderPOS support members to provide you with better assistance and quicker responses. Plus, our dedicated team has gone through extensive training to ensure they are well-equipped to assist you as effectively and efficiently as possible. 
2. Improved Customer Support & Accessibility.
   • We implemented improvements to the chat bot to ensure you’ll receive quicker and more accurate assistance.
   • Today (10/11), we’re introducing a support option in the BinderPOS portal on desktop that seamlessly integrates the help bot right into the portal, streamlining your support experience. Coming soon, we will also have the same support option in the BinderPOS portal navigation bar on mobile.
   • We revamped the BinderPOS portal to allow quick, seamless access to assistance! You can now access all help files with a single-click in the portal. 
     
     

These updates are part of our elevated commitment to supporting the seller community. Please continue to provide your feedback so we can continue to improve the seller experience. If you have any questions about this update, please reach out to us.