System Status

This page provides updates on issues that may impact sellers using TCGplayer. During an active incident, we’ll update this page at least once each business day, Monday through Friday. Updates will be provided on weekends when there are major developments or resolutions. When there is no new information to share, we’ll update the Last Updated timestamp to confirm that the status remains current.

Status Legend

🔴 Investigating – We're aware of the issue and are determining the cause.
🟠 Identified – We've identified the cause and are working on a resolution.
🔵 Monitoring – A fix has been implemented and we're monitoring the results.
🟢 Resolved – The issue has been resolved.

Active Incidents

CSV Upload Delays

Status: 🟠 Identified – We've identified the cause and are working on a resolution.
Incident Opened: July 21, 2026
Last Updated: September 4, 2026 at 4:30pm ET

Issue: CSV inventory uploads are taking longer than expected to process.
Affected Users: Sellers uploading inventory using CSV files. 
Latest Update: Recent updates have significantly improved CSV upload performance. We’re continuing to work toward a full resolution and will share additional information as it becomes available.
Recommended Action: Limit CSV uploads to 150,000 lines or fewer whenever possible. If your upload does not appear immediately, please do not submit it again. Uploads are delayed but will continue processing in the background, and duplicate uploads may further increase processing times.

Resolved Incidents

Seller Portal Orders Page Not Loading

Status: 🟢 Resolved – The issue has been resolved.
Incident Opened: September 2, 2026
Last Updated: September 2, 2026 at 2:01pm ET

Issue: The Orders page in the Seller Portal was appearing blank for some sellers.
Affected Users: Select sellers attempting to access the Orders page in the Seller Portal.
Latest Update: The issue has been resolved. 
Recommended Action: No action needed. The issue has been resolved. 

 

Payment Cancellations

Status: 🟢 Resolved – The issue has been resolved.
Incident Opened: August 31, 2026
Last Updated: August 31, 2026 at 3:50pm ET 

Issue: An error caused some seller payments initiated today to be canceled.
Affected Users: Affected sellers may have received an email notifying them that their payment was canceled.
Latest Update: This issue has been resolved. The affected payments have been reinitiated and are processing normally. Affected sellers will receive an email confirming that their payment is being processed. Payments are expected to arrive within the normal payment timeframe.
Recommended Action: No action is needed from affected sellers.

 

If you are experiencing an issue not listed here, please contact us using the blue chat icon with three dots in the lower-right corner.