System Status

This page provides updates on issues that may impact sellers using TCGplayer. During an active incident, we’ll update this page at least once each business day, Monday through Friday. Updates will be provided on weekends when there are major developments or resolutions. When there is no new information to share, we’ll update the Last Updated timestamp to confirm that the status remains current.

Status Legend

🔴 Investigating – We're aware of the issue and are determining the cause.
🟠 Identified – We've identified the cause and are working on a resolution.
🔵 Monitoring – A fix has been implemented and we're monitoring the results.
🟢 Resolved – The issue has been resolved.

Active Incidents

Duplicate Inventory Entries 

Status: 🟠 Identified – We've identified the cause and are working on a resolution.
Incident Opened: September 28, 2026
Last Updated: October 6, 2026 at 9:21am ET

Issue: Duplicate inventory entries are appearing when uploading list imports.
Affected Users: Sellers uploading inventory using list imports (Quicklist, Apple App, etc.). Please note, this incident may have impacted your inventory prior to 9/28/26.
Latest Update: We are reviewing seller escalations and investigating each report.
Recommended Action: We are continuing to investigate this issue and work toward a resolution. In the meantime, sellers may continue to experience duplicate inventory entries. The steps below may help reduce the likelihood of encountering the issue, but they are not a complete workaround.

When uploading inventory:

  • Use only one browser tab or window when uploading inventory.
  • Click Move to Live once and allow the process to finish. Do not refresh, navigate back, retry, or start another upload while it is processing.
  • If an upload times out or displays an error, check your staged and live inventory before trying again.
  • Avoid re-uploading the same file if the first upload appears to be processing slowly.
  • If multiple employees manage inventory, coordinate so only one person updates the same list at a time.
  • Keep your original upload file and note the approximate time of the upload.

If you see duplicate inventory:

  • Stop retrying or re-uploading the affected list.
  • Compare your live inventory quantity with the physical quantity you have available.
  • If you are certain of the correct quantity, use the normal inventory editing process once to update it. Do not repeatedly subtract the suspected duplicate quantity.
  • For multiple affected SKUs, Managed Inventory, or if you are unsure of the correct quantity, contact us before making bulk corrections.
  • If an affected Marketplace order cannot be fulfilled: Follow the standard cancellation process and contact us for assistance with any resulting fees or buyer feedback.
  • If an affected Direct Reimbursement Invoice (RI) cannot be fulfilled: Note any missing items on your packing slip and message TCGplayer directly through the affected RI using the Message TCGplayer button. Include the RI number and identify any discrepancies related to the duplicate inventory issue. We’ll reimburse fees associated with impacted missing items, and missing items resulting from this issue will not negatively impact your Direct performance.
  • If you need help processing refunds, please contact us. 

When contacting us using the blue chat icon with three dots in the lower-right corner, please provide your seller name or ID, approximate upload date and time, original filename, affected SKUs, expected and displayed quantities, and any relevant error messages or screenshots.

CSV Upload Delays

Status: 🔵 Monitoring – A fix has been implemented and we're monitoring the results.
Incident Opened: July 21, 2026
Last Updated: October 6, 2026 at 9:21am ET

Issue: CSV inventory uploads are taking longer than expected to process.
Affected Users: Sellers uploading inventory using CSV files. 
Latest Update: A full resolution has been deployed and is being monitored at this time.
Recommended Action: Please escalate any unusual behavior with CSV uploads using the blue chat icon with three dots in the lower-right corner. 

 

Active BinderPOS Incidents

Pricing Floor 

Status: 🔴 Investigating – We're aware of the issue and are determining the cause.
Incident Opened: September 27, 2026
Last Updated: October 6, 2026 at 12:45pm ET

Issue: Setting a price floor for certain cards may cause the price floor to be applied to other cards as well. 
Affected Users: BinderPOS users 
Latest Update: We are continuing to investigate this issue and work toward a resolution.
Recommended Action: Please escalate any unusual behavior with the pricing floor using the blue chat icon with three dots in the lower-right corner. 

 

If you are experiencing an issue not listed here, please contact us using the blue chat icon with three dots in the lower-right corner.