System Status

This page provides updates on issues that may impact sellers using TCGplayer. During an active incident, we’ll update this page at least once each business day, Monday through Friday. Updates will be provided on weekends when there are major developments or resolutions. When there is no new information to share, we’ll update the Last Updated timestamp to confirm that the status remains current.

Status Legend

🔴 Investigating – We're aware of the issue and are determining the cause.
🟠 Identified – We've identified the cause and are working on a resolution.
🔵 Monitoring – A fix has been implemented and we're monitoring the results.
🟢 Resolved – The issue has been resolved.

Active Incidents

Roca Sifter/Scan & Identify Processing Times and Errors

Status: 🔴 Investigating – We're aware of the issue and are determining the cause.
Incident Opened: October 16, 2026
Last Updated: October 26, 2026 at 11:33am ET

Issue: High volumes of traffic during peak afternoon and evening hours are causing slowdowns and errors. 
Affected Users: All Roca Sifter and Scan & Identify users. 
Latest Update: We are currently investigating the reported issues to determine a fix. While a permanent fix will require additional time for thorough testing and implementation, our engineers are making ongoing system updates to increase capacity and help restore normal performance 
Recommended Action: Please do not delete any batches or failed jobs as it will increase processing times. The Roca Sifter device will continue to sift and scan cards, but you may not see the output until Scan & Identify completes processing. If cards are missing, please wait 5 minutes then refresh your browser window.

We ask that you escalate any Roca Sifter or Scan & Identify errors using the blue chat icon with three dots in the lower-right corner.

Scheduled Maintenance

Status: 🟢 Completed â€“ The issue has been resolved.
Maintenance Scheduled: October 26, 2026 at 7am ET. 
Last Updated: October 26, 2026 at 8:34am ET

Affected Users: All Scan & Identify users. 
Latest Update: During this time, you will be unable to use Scan & Identify. Maintenance is expected to take approximately 1 hour, after which time all users will be required to log back in.

If you are experiencing an issue not listed here, please contact us using the blue chat icon with three dots in the lower-right corner.