Staying in touch with your local community can be difficult during this challenging time. While both you and your customers practice safe social distancing, we want to help you maintain the connections and relationships you’ve built with each other. Your local customers are the backbone of your business, and we're here to help keep it that way.
You can use your TCGplayer Pro website to help you and your local customers stay connected. It allows your customers to place an order outside of your store to be shipped or to pick up. You can create custom pages with directions on how to set up curbside pick-up, drop offs, or any other special requests. If you do not have a TCGplayer Pro website please fill out this form so we can help you.
You will want to brand your site so it is welcoming to your customers. This will make it warm and inviting so they know they are in the right place. You are also able to provide your customers with the option for in-store pick up, as well as pay now and pay later options.
If you have reduced capacity and cannot sell on the marketplace, you can still cater to your local customers by using our channel management. This allows you to choose what products show up on your Pro site or the marketplace.
With your site set up and your inventory priced, let your customers know about it! Make a post about it on your Facebook page, send out an email blast with the link, and/or tweet about it. Make sure to let them know about any special accommodations you are doing for them for pick-up.
Your customers will interact with your site in a similar fashion to the TCGplayer marketplace. They will need an account set up with TCGplayer to purchase from your Pro website.
You’ll process these orders much like you would orders from the marketplace. They still show up in your orders tab and you can sort by channel to find them. You can modify the prices and quantities of these orders directly inside the order to better serve your local customers.
We are here to assist you through this difficult time. If you have any questions, please reach out to us here. We are always happy to help.